FAQ

1. What is Allshades?

Allshades is a clothing brand that offers bold, eclectic designs with a sharp, tailored fit. We focus on mixing unconventional patterns and playful styles to create unique pieces for those who value originality and prime quality.

2. How do I place an order?

To place an order, simply browse through our collections, select your desired items, choose your size, and click "Add to Cart." Once you're ready, proceed to checkout and follow the prompts to complete your purchase.

3. Do you offer international shipping?

Currently, we do not offer international shipping. We only ship domestically within Egypt, and shipping fees and delivery times will depend on your location.

4. What is your return policy?

We accept returns within 14 days of delivery for items in their original condition, unworn, and with all tags attached. Please refer to our Returns & Exchanges page for more details on how to initiate a return.

5. How long will it take to receive my order?

Orders are typically processed within 2-3 business days. Delivery times may vary depending on your location, but most orders arrive within 5-7 business days.

6. How do I know which size to order?

We provide a detailed size guide on each product page to help you find the perfect fit. If you're unsure or between sizes, feel free to contact us via email or WhatsApp for personalized sizing advice.

7. Can I track my order?

Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier's site.

8. What payment options are available?

We offer several payment methods for your convenience, including payment at the doorstep (cash on delivery), Visa, MasterCard, and soon installment options through ValU.

9. How can I contact customer service?

You can reach our customer service team via email at info@allshades-eg.com or through WhatsApp at +201080550077. We aim to respond within 24-48 hours.

10. Do you offer special promotions?

Yes, we frequently offer special promotions and discounts! To stay updated and be the first to know about our offers, we encourage you to subscribe to our newsletter on our website. This way, you'll never miss out on the latest deals and announcements.

 

Thank you for your time!

Hope these FAQs have answered your questions. If you need further assistance, don’t hesitate to contact us by email, WhatsApp or Instagram DMs. We look forward to helping you!